Guest User
January 23, 2025
Encountered #racial discrimination #Manager called seven police officers to arrest me
During my stay, the cleaning staff entered my room without knocking four times, including twice one morning (and I turned on the do not disturb function). At 11:50 a.m. on the day of check-out (check-out at 12 o'clock), when I was getting dressed, the door was opened again.
At 12 o'clock noon that day, when I reported the problem over the phone, the Indian manager of the hotel refused to communicate and had a very bad attitude. Later, he came to my room and insulted me through my door.
At 12:20 p.m. that day, I was helping other Chinese customers translate at the front desk. Two other groups of guests responded with poor attitude and poor hygiene, and were verbally humiliated by the front desk and the manager. What I couldn't accept the most was that they treated an elderly couple traveling from China extremely rudely.
While I was chatting with other guests and sharing our experiences, the manager insulted me again and refused to help me check out. He called the police three times for sexual harassment (? You came into my room without knocking?) and disrupting order (?), and called three police cars and seven police officers to help arrest me. I was also punished with a house arrest order, and I can no longer enter the hotel in the future.
After Ctrip customer service intervened, they said they had never seen such a thing before, and that the hotel refused to cooperate in providing surveillance video and fabricated facts. On Google reviews, the hotel has a lot of negative reviews about racial discrimination and hygiene, but it is still recommended at the top. Please refuse to choose this hotel for the sake of dignity!
Original TextTranslation provided by Google